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If this is a crisis and you need immediate attention call the national crisis hotline at 988

Terms and Conditions

Effective Date: September 30, 2025

Welcome to Lighthouse Counseling, PC (“Lighthouse Counseling,” “we,” “our,” or “us”). By accessing our website, using our telehealth platform, or receiving counseling services, you agree to the following Terms & Conditions. Please read them carefully.

1. Services Provided

Lighthouse Counseling offers professional counseling, therapy, and related services to individuals, couples, and families. Some services are available in-person at our Newnan, GA office, and others through secure telehealth platforms. Services may vary depending on therapist availability, client needs, and applicable licensing regulations.

2. No Emergency Services

Lighthouse Counseling is not an emergency service provider. If you are experiencing a life-threatening emergency, call 911 immediately or go to your nearest emergency room. For urgent mental health crises, please call the Georgia Crisis & Access Line at 1-800-715-4225 or the national Suicide & Crisis Lifeline at 988.

3. Client Responsibilities

By using our services, you agree to:

  • Provide accurate personal, medical, and insurance information.

  • Attend scheduled appointments or provide at least 24 hours’ notice for cancellations.

  • Use telehealth services in a private, secure environment with a reliable internet connection.

  • Respect the therapeutic process and follow your therapist’s professional guidance.

4. Insurance & Payments

  • We accept most major insurance plans. Clients are responsible for confirming coverage with their provider.

  • Co-pays, deductibles, and fees not covered by insurance must be paid at the time of service.

  • Missed appointments without proper notice may result in a cancellation fee.

5. Confidentiality & Privacy

All personal health information is kept confidential in compliance with the Health Insurance Portability and Accountability Act (HIPAA). Information will only be shared with your consent or as required by law (e.g., mandated reporting, court orders, risk of harm). For more details, please review our [Privacy Policy].

6. Telehealth Services

By using telehealth, you acknowledge:

  • Sessions are conducted via HIPAA-compliant platforms.

  • Technical issues may occasionally interrupt sessions.

  • You are responsible for ensuring privacy on your end during virtual sessions.

7. Website Use

  • Website content is provided for informational purposes only and should not replace professional counseling, diagnosis, or medical advice.

  • Unauthorized use of our website, including attempts to access restricted areas or misuse content, is prohibited.

  • External links provided on our site are for convenience only; we are not responsible for third-party content or practices.

8. Limitation of Liability

While we strive to provide high-quality services, Lighthouse Counseling and its staff are not liable for:

  • Outcomes of therapy, which depend on individual effort and participation.

  • Interruptions in telehealth due to technical issues beyond our control.

  • Any damages arising from the use of our website or services, except as required by law.

9. Modifications

We may update these Terms & Conditions at any time. Updates will be posted on this page with the “Effective Date.” Continued use of our services or website indicates acceptance of the updated terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Georgia. Any disputes shall be resolved under Georgia law.

11. Contact Us

For questions about these Terms & Conditions, please contact:

Lighthouse Counseling, PC
121 Jackson Street
Newnan, GA 30263
Phone: 770-251-5873
Fax: 770-304-2201
Email: office@lighthousenewnan.com

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