Frequently Asked Questions

Christian based counseling integrates our Christian faith with psychological principles to address common problems of everyday living. The psychological approaches we use respect the teachings of the Bible. We respect the religious beliefs of our clients and do not impose our beliefs on our clients.

24 hours is determined by your appointment time. (If your appointment is at 9:00 am on Tuesday, it needs to be cancelled by 9:00 am on Monday.) Monday appointments should be cancelled on Friday before 12:00 noon with the office staff. In the case of a holiday, one business day prior to the holiday closing is required for all appointments scheduled on the day following the holiday.

Your session date and time are requested by you. Your therapist has set aside that time for you and you only. A client who needs to be seen missed an opportunity to be seen if you don’t cancel. Your therapist will need to know the reason for the late cancellation or missed appointment in order to determine possible fees.

You will need to have your health insurance card available when you call. For clients under the age of 18, the parent or legal guardian will be required to schedule and attend the initial appointment. Clients over the age of 18 are required to speak with the office staff to schedule their appointment.

A parent or legal guardian should attend the session.

Age appropriate paperwork (You can download all age appropriate forms from our website and sign at the office) Valid Driver’s License or Picture ID of client and/or parent or legal guardian Valid Proof of Insurance Guardianship papers (if applicable) Co-Payment or Deductible Names and contact information of all contacts you may need your therapist to have authorization for communication or records School or Dr. reports related to your visit Plan to be 30 minutes early for your appointment time. All paperwork is required to be completed before your session starts.

Once the client reaches 18 years of age, then the client gets to decide how information, if any is released to others. If the client is still living at home, then we explain to the client the need to include parents in their treatment.

Confirmation calls are attempted as a courtesy to our clients, time permitting, to a single phone number given by you. In the case of an emergency, we will attempt to reach a client at all approved numbers on file. Please keep our office updated on any changes in contact information.

The length of treatment is determined by you and your therapist based on your individual needs. The session length is 53 minutes.

Yes. These fees are due upon request by your therapist. Please speak with your therapist regarding pending legal actions that may require his/her professional services.

No. Our therapist are Licensed Professional Counselors and Licensed Psychologists. Our staff can not prescribe medications. Medications should be managed by your primary care physician or a psychiatrist. We will be glad to refer you to a psychiatrist.

Call the number on your card for Mental Nervous / Outpatient Behavioral Health Services. Request information for outpatient behavioral health benefits. Ask about authorizations, co-payments, and deductibles. You may request a list of all therapists under our EIN # 58-2536074.